All jobs that involve helping people make successful travel plans require a high degree of professionalism, but this is particularly the case with business travel jobs.
Anyone travelling will expect their agent to be excellent at their job: nobody likes to think that they may suffer problems that could have been avoided had their agent been a little more proficient!
But this not only applies in the context of problems. A private or professional traveller is extremely unlikely to be amused if they find that their plans were sub-optimal (e.g. overly expensive) simply because the travel agent didn't really know their trade. So, 'getting it right' and providing an exemplary service is important if you work in a travel agency. Yet in the case of corporate planning, it becomes potentially even more complicated and your customers may well be considerably more demanding.
What makes corporate travel different to recreational travel?
• Business travellers need to depart at their convenience and in line with the demands of their business, meaning that they may be very reluctant to fit in with any plans that do not conform to their needs. Compromise may sometimes be impossible for them to contemplate.